Terms and Conditions - Product Availability and Substitution Policy

At Gifting Gallery, we are committed to providing you with the ultimate gifting experience. Whether you're selecting a gift box for a birthday, anniversary, or just because, we aim to make every gift special. However, due to occasional stock shortages, supply chain fluctuations, or unforeseen circumstances, some items featured in our curated gift boxes may not be immediately available.

Product Availability at Gifting Gallery

While we make every effort to keep our inventory up to date, certain products in our luxury gift boxes may occasionally be out of stock or discontinued. If an item in your chosen gift box is unavailable, we will notify you promptly and provide an alternative solution that matches your original selection.

We understand how important your gift is, and we will always work to ensure that your order is completed with a high-quality alternative that meets or exceeds the original value. Rest assured, our goal is to deliver the perfect gift experience, even if a product is temporarily unavailable.

Substitution Policy: High-Quality Replacements

At Gifting Gallery, we reserve the right to substitute a product in your gift box if the original item is unavailable. If a substitution is necessary, we will ensure that the replacement item is of equal or greater value and aligns with the original product’s aesthetic, purpose, and quality. We aim to ensure that your experience is just as wonderful as you’d expect—no compromises on quality or presentation.

Clear Communication & Customer Consent

We strive to keep you informed throughout the order process. If a product substitution is required, we will do our best to notify you of the change and offer you the option to approve the replacement or discuss further alternatives. In most cases, substitutions will be automatically made for minor product differences that do not significantly affect the overall experience or aesthetic of the gift box.

In the rare event that we cannot find a suitable replacement, we will offer a full refund for the unavailable item or suggest a suitable product within the original budget. We aim to ensure that your gift experience is flawless, even when adjustments are required.

Packaging of Substituted Products

In the case of a substitution, please note that the packaging of the replacement item may differ slightly from what is shown on our website. However, we will make sure that the final presentation of your gift box remains elegant, beautiful, and in line with the high standards you expect from Gifting Gallery. Our attention to detail ensures that each gift box is wrapped and presented with care.

Personalised & Customised Gifts

If your order contains personalised gifts or custom items (such as engraved products or gifts with specific names/dates), we will work closely with you to ensure that any changes made to your order do not affect the personalisation process. Should a substitution be necessary, we will offer suitable alternatives that maintain the integrity and personalisation of the original item.

We understand that personalisation is important, and we aim to preserve the sentiment behind your gift, ensuring your partner, friend, or loved one receives a meaningful and unique item.

Shipping Delays Due to Product Substitution

While we strive for smooth and timely shipping, occasional delays may occur due to stock shortages or the need for product substitutions. If your order is delayed, we will notify you as soon as possible and work hard to ensure it reaches you without unnecessary delay. Should a significant delay occur, you’ll have the option to cancel or adjust your order. Our priority is to ensure your gift arrives on time and in perfect condition.

Conclusion: A Commitment to Exceptional Gift Experiences

At Gifting Gallery, we’re committed to offering a premium gift selection with exceptional customer service. While product availability may fluctuate, we ensure that your gift box contains the highest quality items that align with your gift-giving intentions. Our goal is to provide a smooth, stress-free gifting experience, even when challenges arise.

We understand how important it is to find the perfect gift, and we’re here to make it easy. If you have any questions or concerns regarding product availability or substitutions, please don’t hesitate to get in touch with us. We are always happy to assist you in any way possible.