GuilTEA Pleasure Gift Box: The Ultimate Tea Lover's Luxury Experience

Choosing a preferred delivery date doesn’t guarantee delivery on that day, as it’s subject to availability. For important deliveries, we require 48 hours' notice. While we often beat this timeframe, factors like location and logistics may affect scheduling.

Please ensure all details, including recipient names, addresses, and personal messages, are correct before finalising your order. If you discover any errors, please get in touch with us ASAP to make corrections. We cannot be held responsible for any mistakes in provided information.

Estimated Delivery Times

We work hard to ensure your gift box delivery is as fast as possible. Below are the estimated delivery times based on your location:

• Auckland: 1-2 working days (estimate only)
• North Island: 1-3 working days (estimate only)
• South Island: 2-4 working days (estimate only)

Please note that delivery times are estimates and can be affected by unforeseen circumstances, such as adverse weather conditions or courier delays, which are beyond our control.

Track Your Order

Once your gift box order has shipped, you will receive an email confirmation containing your tracking number. You can use this tracking number to monitor the progress of your delivery on the courier's website.

Due to the nature of our curated gift boxes, we are unable to accept returns or exchanges unless the product is defective or damaged upon arrival.

Damaged Items: If your gift box arrives damaged, please contact us within 48 hours of delivery. Please include a description and photographs of the damage, and we will work with you to resolve the issue.

Want to make changes or add another product? No worries! Contact us before ordering, and we'll send you a customised version along with a payment link.

At Gifting Gallery, we are committed to providing you with the ultimate gifting experience. Whether you're selecting a gift box for a birthday, anniversary, or just because, we aim to make every gift special. However, due to occasional stock shortages, supply chain fluctuations, or unforeseen circumstances, some items featured in our curated gift boxes may not be immediately available.

Product Availability at Gifting Gallery

While we make every effort to keep our inventory up to date, certain products in our luxury gift boxes may occasionally be out of stock or discontinued. If an item in your chosen gift box is unavailable, we will notify you promptly and provide an alternative solution that matches your original selection.

We understand how important your gift is, and we will always work to ensure that your order is completed with a high-quality alternative that meets or exceeds the original value. Rest assured, our goal is to deliver the perfect gift experience, even if a product is temporarily unavailable.

Substitution Policy: High-Quality Replacements

At Gifting Gallery, we reserve the right to substitute a product in your gift box if the original item is unavailable. If a substitution is necessary, we will ensure that the replacement item is of equal or greater value and aligns with the original product’s aesthetic, purpose, and quality. We aim to ensure that your experience is just as wonderful as you’d expect—no compromises on quality or presentation.

Clear Communication & Customer Consent

We strive to keep you informed throughout the order process. If a product substitution is required, we will do our best to notify you of the change and offer you the option to approve the replacement or discuss further alternatives. In most cases, substitutions will be automatically made for minor product differences that do not significantly affect the overall experience or aesthetic of the gift box.

In the rare event that we cannot find a suitable replacement, we will offer a full refund for the unavailable item or suggest a suitable product within the original budget. We aim to ensure that your gift experience is flawless, even when adjustments are required.

Packaging of Substituted Products

In the case of a substitution, please note that the packaging of the replacement item may differ slightly from what is shown on our website. However, we will make sure that the final presentation of your gift box remains elegant, beautiful, and in line with the high standards you expect from Gifting Gallery. Our attention to detail ensures that each gift box is wrapped and presented with care.

Personalised & Customised Gifts

If your order contains personalised gifts or custom items (such as engraved products or gifts with specific names/dates), we will work closely with you to ensure that any changes made to your order do not affect the personalisation process. Should a substitution be necessary, we will offer suitable alternatives that maintain the integrity and personalisation of the original item.

We understand that personalisation is important, and we aim to preserve the sentiment behind your gift, ensuring your partner, friend, or loved one receives a meaningful and unique item.

Shipping Delays Due to Product Substitution

While we strive for smooth and timely shipping, occasional delays may occur due to stock shortages or the need for product substitutions. If your order is delayed, we will notify you as soon as possible and work hard to ensure it reaches you without unnecessary delay. Should a significant delay occur, you’ll have the option to cancel or adjust your order. Our priority is to ensure your gift arrives on time and in perfect condition.

Conclusion: A Commitment to Exceptional Gift Experiences

At Gifting Gallery, we’re committed to offering a premium gift selection with exceptional customer service. While product availability may fluctuate, we ensure that your gift box contains the highest quality items that align with your gift-giving intentions. Our goal is to provide a smooth, stress-free gifting experience, even when challenges arise.

We understand how important it is to find the perfect gift, and we’re here to make it easy. If you have any questions or concerns regarding product availability or substitutions, please don’t hesitate to get in touch with us. We are always happy to assist you in any way possible.

Contact Us

Email: pete@giftinggallery.co.nz
Instagram: @gifting_gallery_nz

Thank you for choosing Gifting Gallery! We appreciate your support and are committed to delivering a thoughtful, memorable gift every time.

We know you want to wow your loved ones with the perfect gift, but let’s face it - sometimes time isn’t on your side. That’s where we come in! Introducing Gifting Unboxed – the first service of its kind, and only available at Gifting Gallery!

Here’s how it works:
When you pick a gift box, you now have the option to tick Gifting Unboxed. Your gift will arrive disassembled and unbranded, but with everything you need to put it together yourself: all the items, a gift bag, tissue paper, and a blank card. It’ll look like you spent hours crafting a perfect, personalised gift.

Why Gifting Unboxed?
💡 We do all the work, so you take all the credit!
✔️ No one needs to know we did the hard part!
✔️ Perfect for when you want to impress but don’t have the time to DIY.

We even offer personalised cards - just pop your requests in the special notes, and we’ll make it as professional (or not, depending on how convincing you want to be 😉).